Quality & Governance

Quality & Governance provides a framework for KIMS Hospital to ensure the delivery of safe, effective and high-quality healthcare. It also dictates our obligations to our teams, the public and other providers including how we store, process and protect hospital data.

Compliments, comments & complaints

We believe that feedback of all kinds is incredibly important to maintaining and improving the high level of care we strive for.

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How we keep you safe

As the largest independent hospital in Kent, we will provide safe, outstanding quality care to you at every stage of your journey from diagnosis to recovery.

Read The Government Advice


Quality Account

In accordance with the Health Act 2009, KIMS Hospital provides a Quality Account for each financial year. The Quality Account presents a picture of our hospital’s performance over the reporting period.

Download the 2021 report


Statement of purpose

We are required to register as a ‘provider’ with the Care Quality Commission (CQC) and as such provide them with a clear statement of required information including which services are available at KIMS Hospital; this is known as the Statement of Purpose.

Download a copy

Competition & Markets Authority (CMA)

In accordance with the requirements of the Competition and Markets Authority Private Healthcare Market Investigation Order (2014), we provide a declaration of hospital services provided for Consultants and referring clinicians.

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Workforce Race Equality Standard

The Workforce Race Equality Standard (WRES) monitors and addresses race inequality within healthcare provider organisations across the UK. We are committed to promoting equality of opportunity for our staff, and providing an environment where all of our team are treated with respect and dignity, and are able to reach their potential free from discrimination, harassment and bias.

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Gender pay gap report

KIMS Hospital is committed to creating an environment, which will attract, retain and motivate its people, by enabling a culture in which individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We are an equal opportunities employer, committed to the health and wellbeing of all our people. We believe that it is our people that make our hospital successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds.

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Fair processing privacy notice (FPPN)

Our Fair Processing Privacy Notice (FPPN) provides information on how we collect, store and use your information in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

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NHS provider licence

The Health and Social Care Act 2012 requires everyone who provides an NHS healthcare service to hold a licence. As part of that, we must provide written confirmation that we agree to comply with the licence.

Download a copy