Our patients recommend us

Our patients are at the heart of everything we do. We provide the best possible care for you at every stage from diagnosis to recovery and we are proud that our patients would recommend us.

Patient satisfaction

We ask all our patients who have care with us to provide feedback via a satisfaction survey. This helps us to continually adapt and improve our services. From May 2017 to April 2018, this is what our patients said about us:

  • 100% of patients are extremely likely or likely to recommend us.

  • 99% of patients said that overall quality of care they received was excellent or very good.

  • 99% of patients said their overall nursing care was excellent or very good.

  • 98% of patients said they always had confidence and trust in our nurses.

  • 100% of patients said they would come back to KIMS Hospital.

Download last month’s results

 

Our patient testimonials

We receive a lot of great informal feedback from our patients via our Facebook page, email, in person or through the numerous thank you cards our teams receive.

“We are so fortunate to have this hospital in Kent. Professional, friendly staff, quiet rooms and state of the art medical treatment. A five star service.”

“Fantastic hospital. I had my hip replaced there and the care was amazing.”

“Absolutely an amazing hospital indeed. It’s the best hospital I have ever experienced. Just had a total knee replacement 5 days ago and well on the way to recovery. Thanks to the doctors and nurses and all the staff at KIMS Hospital.”

“Thank you very much for looking after me during my stay here. I can’t praise you all enough for the care you provide.”

“I have been to KIMS Hospital a few times for different procedures. On all of my visits and overnight stays, I highly recommend this hospital. From the minute you check in the staff are very professional and excellent customer service. The hospital is extremely clean and I feel very comfortable coming here. I’m not one for hospitals so when I stayed overnight I can honestly say I was treated with respect and kept up to date with my procedures. The rooms are amazing and very homely with tv. The nurses and consultants are extremely professional and show a caring attitude. I don’t dread my appointments at KIMS Hospital as I know I will be treated well.”

“I wanted to say a great big thank you…your whole team really looked after me and I am so grateful for your kindness. It really helps with recovery.”

“I was treated very well at KIMS Hospital this week. The staff there are amazing and extremely friendly. And the hospital is immaculately clean. I would certainly recommend KIMS Hospital and shall return for any further procedures!”

Our patient stories

Why not read about some of our patients’ journeys and care with us. No one can tell you their story better.

Read our patient stories