Our patients recommend us

Our patients are at the heart of everything we do. We provide the best possible care for you at every stage from diagnosis to recovery and we are proud that our patients would recommend us.

Patient satisfaction

To help us continually develop and improve our services, we ask all our patients who have care with us to provide feedback via a satisfaction survey. From November 2020 to January 2021, this is what our patients said about us:

  • 100% of patients are extremely likely or likely to recommend us.

  • 100% of patients said that overall quality of care they received was good to excellent.

  • 100% of patients rated their overall opinion of accommodation as good or better

  • 99% of patients said they would be extremely likely or likely to recommend their Consultant.

  • 100% of patients said they would come back to KIMS Hospital.


Our patient testimonials

We receive a lot of great informal feedback from our patients via our Facebook page, email, in person or through the numerous thank you cards our teams receive.

“I felt very well looked after. Very clean, professional, its always a pleasure to come here.”

“Excellent service provided from reception to ward & theatre staff, I was treated with care and dignity throughout my stay.”

“The care has been excellent, I’ve been put at ease throughout by such caring staff and the food has been excellent too. I’ve been treated like the Queen.”

“We are so fortunate to have this hospital in Kent. Professional, friendly staff, quiet rooms and state of the art medical treatment. A five star service.”

“Fantastic hospital. I had my hip replaced there and the care was amazing.”

“Absolutely an amazing hospital indeed. It’s the best hospital I have ever experienced. Just had a total knee replacement 5 days ago and well on the way to recovery. Thanks to the doctors and nurses and all the staff at KIMS Hospital.”

“Thank you very much for looking after me during my stay here. I can’t praise you all enough for the care you provide.”

“I have been to KIMS Hospital a few times for different procedures. On all of my visits and overnight stays, I highly recommend this hospital. From the minute you check in the staff are very professional and excellent customer service. The hospital is extremely clean and I feel very comfortable coming here. I’m not one for hospitals so when I stayed overnight I can honestly say I was treated with respect and kept up to date with my procedures. The rooms are amazing and very homely with tv. The nurses and consultants are extremely professional and show a caring attitude. I don’t dread my appointments at KIMS Hospital as I know I will be treated well.”

“I wanted to say a great big thank you…your whole team really looked after me and I am so grateful for your kindness. It really helps with recovery.”

“I was treated very well at KIMS Hospital this week. The staff there are amazing and extremely friendly. And the hospital is immaculately clean. I would certainly recommend KIMS Hospital and shall return for any further procedures!”

Our patient stories

Why not read about some of our patients’ journeys and care with us. No one can tell you their story better.

Read our patient stories