Frequently Asked Questions

We are located just off Junction 7 on the A20, near Newnham Court Shopping Village and Notcutts.
Find us here: Newnham Court Way, Weavering, Maidstone, Kent, ME14 5FT.

There is free parking available on site around the hospital.

Please refer to your appointment letter which will explain where you need to go upon arrival.
If you are unsure please report to main reception and someone will help you.

Our private patient bedrooms have free Wi-Fi access, as well as a flat-screen TV, a phone and radio, so you can keep yourself entertained during your stay. We don’t recommend bringing your personal items with you however, there is a dedicated lockable draw in your bedside cabinet.

Please note KIMS Hospital cannot be held responsible for any loss or damage to property brought into the hospital.

We would be delighted to welcome you as a private patient to KIMS Hospital.
For more information about funding your care, please see here. 

Our Reservations team can help you with cancelling and changing appointments.

Email: outpatientbookings@kims.org.uk
Tel: 01622 237 676 

Please call if your appointment is in under 24 hours.

Stay positive, ask questions, and express any concerns you have to your healthcare team. Plan how you will get to and from the hospital. For surgery, it’s recommended to have a friend or family member available to drive you home after the procedure. Take into consideration how to prepare your home to ensure you are comfortable, this may involve setting up a recovery area with easy access to essential items.

Follow post-treatment instructions provided to you by your healthcare team. This may include restrictions on physical activity, wound care guidelines, and when to follow up for post-operative appointments. Surgery can be stressful, so take your time to recover.

For more information on discharge & aftercare, please see here.

We offer consultations and treatment to adults over the age of 18. We pride ourselves with the care we offer to you and your family. We currently do not offer care to children and young people under the age of 18.

To speak to a member of our team, please contact:
Email: enquiries@kims.org.uk
Tel: 01622 237727

If you have a friend or relative who decides to wait for you while you undergo your procedure, please note that we unfortunately can’t always accommodate them within the hospital. However, there are some places nearby where they can pass the time between dropping you off and picking you up.

• Newnham Court Shopping Village, which is home to a number of shopping and eating facilities, including Notcutts Garden Centre,  Bricks Coffee House and the Greene King Pub and Restaurant, The Newnham Court Inn
• There are two Costa Coffee Shops nearby; one is in Next in Eclipse Park, and the other is in Tesco in Grove Green.
• The Early Bird pub in Grove Green.
• The nearby village of Bearsted is home to a beautiful village green, which has two popular restaurants; The White Horse and The Oak on the Green.
• In good weather, you might choose to visit nearby Mote Park for a walk by the lake.
• Maidstone Town Centre is also only a 5-10 minute drive away, and offers a range of coffee shops, restaurants and shops to enjoy while waiting.

We provide patients with assistive equipment to help them walk and to aid healing, depending on your funding method.

• Self-pay – Included as part of your treatment, you can keep these and do not need to return them. 
• NHS – These will be hired out to you with no time limit. To return them when you have fully recovered, all you need to do is call the phone number on the side of the equipment.
• Private Medical Insurance (PMI) – This depends whether or not your insurance covers the cost of assistive equipment. Please check with your insurance provider that they cover all stages of your treatment so you don’t incur additional costs.

Patients who are staying overnight can have up to two visitors between 10 am and 9 pm. Visitors are asked to sign in at the ward reception on arrival.

You can attend KIMS Hospital as a self pay, insurance and NHS patient. We have options for you to spread the cost and take out a loan to pay for your treatment. For more information about funding your care, please see here.

We provide clear, transparent pricing and can give a full breakdown of costs for our scans, tests and treatments. You can also see a guide price here.

To choose KIMS Hospital for your NHS treatment, speak to your GP or visit the NHS website.

We accept all forms of medical insurance, including private health insurance, employer-provided plans, government programs, and international insurance policies. Our dedicated reservations team is available to assist you with verifying your coverage, understanding your benefits, and navigating the claims process. Whether you have a major insurance provider or a smaller, specialized plan, we are here to help make your healthcare experience as smooth and stress-free as possible.

For more information about using your medical insurance, please see here.

Contact us:
Make an enquiry
Tel: 01622 237727