Ward Host

Management & support 3131

Ward Host
Contract: Full Time Permanent (40 hours per week)
Salary: £25,396.80 per annum
Location: Maidstone

Join Our Guest Services Team at KIMS Hospital

KIMS Hospital, Maidstone, is Kent’s largest independent hospital, dedicated to providing exceptional care. We are looking for a compassionate and customer-focused Ward Host to enhance the patient experience in our Guest Services Team.

Your Role

As a Ward Host, you will play a vital role in creating a positive and comfortable environment for our patients. You will support meal service, assist with dietary requirements, and ensure patients feel cared for throughout their stay.

Key Responsibilities

  • Provide menus, take meal orders, and assist with dietary and allergen-related queries.
  • Work closely with ward and catering staff to prepare and deliver meals and beverages.
  • Maintain high food hygiene standards and adhere to safety guidelines.
  • Record food temperatures and follow food safety procedures.
  • Collaborate with colleagues to provide excellent patient care.

What We’re Looking For

  • A passion for delivering outstanding customer service.
  • Excellent communication skills with a professional and caring approach.
  • High standards of hygiene and presentation.
  • Experience in food service or hospitality is desirable but not essential.
  • A food hygiene qualification is beneficial but not required.
  • A team player with attention to detail and a proactive attitude.

What We Offer

At KIMS Hospital, we value our people and offer a range of benefits, including:

  • Competitive salary.
  • Free secure staff parking.
  • Generous annual leave.
  • Private health insurance.
  • Pension scheme and life assurance.
  • Annual flu vaccinations and free eye tests.

Why Join Us?

We are committed to creating a diverse, inclusive, and supportive workplace. As an equal opportunities and disability-confident employer, we welcome applications from all backgrounds to build a workforce that reflects the communities we serve.

If you have a passion for customer care and want to make a meaningful impact, we would love to hear from you!

Apply Now

For more information, contact Juliet on 01622 538114 or email recruitment@kims.org.uk.

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS certificate. For more information on DBS checks, visit gov.uk.

Posted 6th June 2025

KIMS Hospital, Maidstone. Picture: www.matthewwalkerphotography.com

Interview Tips

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Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

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First impressions count

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

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During the interview

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

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What do you want?

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

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When it's over

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.