Self Pay Advisor - 9 Month FTC
Management & support 3128Job Title: Self Pay Advisor
Location: KIMS Hospital, Newnham Court Way, Maidstone, Kent, ME14 5FT
Contract Type: 9 Month Fixed Term Contract to cover Maternity Leave
Hours: Full-Time, 40 hours per week (Monday to Friday plus 1 weekend in 8)
Are you a strong team player and passionate about delivering exceptional customer service and looking to work in a patient-focused environment? KIMS Hospital, the largest independent hospital in Kent, is looking for a Self-Pay Advisor to join our dedicated team on a 9-month fixed-term contract.
As a Self-Pay Advisor, you will be the first point of contact for all self-pay patient enquiries. You’ll play a vital role in converting enquiries into appointments, providing clear information on services, specialists, and pricing, and ensuring a seamless experience from the first point of contact through to booking.
Key Responsibilities
- Act as the first point of contact for all enquiries from prospective self-pay patients by telephone and email.
- Provide clear, accurate information regarding services, specialists, fees, and payment options.
- Create and issue written and verbal quotations for self-pay treatments and procedures.
- Follow up on leads promptly, maintaining ownership of the enquiry and ensuring timely resolution.
- Liaise with consultants’ secretaries and internal teams to gather all relevant information for bookings and quotations.
About You
Essential Criteria
- General education to GCSE level or equivalent, including Maths & English.
- Experience in a customer service or sales role, with a proven ability to convert enquiries into bookings.
- Outstanding communication skills – both written and verbal – with an impeccable telephone manner.
- Competent IT user with fast and accurate keyboard skills.
- Strong organisational and time-management abilities with attention to detail.
Desirable Criteria
- Experience working within a healthcare setting.
- NVQ Level 2 in Customer Service, Administration, or equivalent.
- Knowledge of private healthcare and radiology services.
Why Work at KIMS Hospital?
At KIMS Hospital, we believe our people are our greatest asset. That’s why we offer a supportive, inclusive working environment and a comprehensive benefits package focused on your well-being:
- Competitive salary
- 33 days annual leave (including bank holidays) plus your birthday off
- Free secure staff parking
- Private health insurance
- Life assurance
- Company pension scheme
- Up to 40% discount on selected KIMS Hospital services
- Employee Assistance Programme
- Retail discounts and cashback offers
- Discounted gym membership
- Annual flu vaccination
- Free eye tests
We are proud to be an equal opportunities and Disability Confident employer, committed to building a diverse and inclusive workplace that reflects the communities we serve.
How to Apply
If you’re excited by this opportunity and have the skills and experience, we’re looking for, apply online today to become part of the team delivering exceptional care at KIMS Hospital.
If you have any questions about the role, Diane would be happy to help:
Call us on 01622 237634
Email recruitment@kims.org.uk
Please note that all offers of employment are subject to eligibility to work in the UK and a satisfactory DBS check.
For more information on DBS checks, visit: www.gov.uk/disclosure-barring-service-check
Posted 23rd July 2025
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