Self Pay Advisor

Management & support 2867

Self-Pay Advisor

Contract: Permanent

Working Hours: 30 hours per week.  Weekly shift rotation, Monday-Friday, 8.00am-4.00pm and 12.00pm-8.00pm

Salary: £20,000 per annum (£25,000 Full Time Equivalent)

Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?

Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, who’s role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly.   At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients, you will be working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.

Role Responsibilities include:

  • Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

Person Specification:

  • Previous experience working within a patient advisory role in the healthcare sector
  • Confident to create and issue quotes
  • A good understanding of medical/hospital terminology
  • Excellent interpersonal and communication skills both oral and written
  • The ability to pay close attention to detail and work with a high level of empathy and maturity
  • Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • The ability to provide a professional, efficient and friendly service to all customers using the department
  • The ability to work at a fast pace with a high level of accuracy.

KIMS Hospital employees enjoy the following benefits:

  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Free secure car park
  • Annual Flu Vaccination
  • Free Eye Test
  • Up to 40% discount for some KIMS Hospital services 

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231964 or email recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 14th August 2024

KIMS Hospital, Maidstone. Picture: www.matthewwalkerphotography.com

Interview Tips

Interview tips1

Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

224

First impressions count

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Interview tips 2

During the interview

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

Support-staff-vac-button-1-tile

What do you want?

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

main-hero

When it's over

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.