Outreach Customer Service Administrator
Management & support 3290Outreach Customer Service Administrator
Location: KIMS Hospital, Newnham Court Way, Weavering, Maidstone, ME14 5FT + Outreach Clinics (Faversham, Charing, Longfield, Wye, Kingsnorth, Whitstable)
Hours: 20 Hours per week – Shifts between 06:30–20:30 (Mon–Fri) and 07:00–20:00 (Sat–Sun)
Are you passionate about delivering unforgettable patient experiences?
Do you thrive in fast-paced environments where every day is different?
Are you looking for a role where your warmth, organisation and professionalism truly make an impact?
If you answered yes, you could be the next incredible member of our Front of House and Outreach team at KIMS Hospital — Kent’s largest independent healthcare provider.
The Role
As an Outreach Customer Service Administrator, you’ll be the welcoming face and calming voice of KIMS Hospital across both our main site and multiple Outreach Clinics. From supporting consultants and patients to ensuring clinics run smoothly, you will play a vital part in delivering healthcare at its best.
This is a varied, people-focused role where you’ll be empowered to go above and beyond to create a memorable experience for every patient you meet.
Key Responsibilities
- Deliver exceptional front-of-house service across Outreach Clinics, Main Reception, OPD, the Call Centre and other departments, ensuring every patient and visitor receives a warm, professional welcome.
- Coordinate patient appointments and medical records, ensuring accuracy, confidentiality and efficient communication between teams.
- Work closely with consultants and liaison teams to support clinic operations across all Outreach sites.
- Handle patient queries and high-volume phone calls with confidence, clarity and compassion.
- Provide flexible administrative support, stepping into different reception and admin areas as needed to maintain seamless service.
Who we are looking for:
Essential
- Strong communication skills with the ability to prioritise, stay organised and remain calm under pressure.
- Previous administrative experience and confidence working both independently and as part of a busy team.
- Good IT skills, including Microsoft Office, with the ability to learn internal systems quickly.
Desirable
- Experience working in a hospital or healthcare environment.
- A secretarial qualification or knowledge of medical terminology.
Why KIMS Hospital?
At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing.
KIMS Hospital employees enjoy the following benefits:
- Competitive Salary
- 33 Days annual leave plus extra time off for your birthday
- Free secure staff parking
- Pension scheme
- Private health insurance
- Life assurance
- Up to 40% off some of KIMS Hospital services
- Employee Assistance Platform
- Retail discounts and cashback
- Discounted gym membership
- Annual flu vaccination
- Free eye test
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 Number or email email.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check
Posted 5th December 2025
Interview Tips
Preparation is key
Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.
First impressions count
Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.
During the interview
Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.
What do you want?
There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.
When it's over
It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.