Guest Services Porter

Management & support 2832

Vacancy: Guest Services Porter

Job Reference: 2832

Location: KIMS Hospital, Maidstone

Hours: 15 hours per week 

Job Summary:

As a KIMS Hospital Porter, you will play a huge part in providing an excellent patient experience and ensure consistently high standards of customer service. You will be required to work as part of a team to provide a 5* Portering service welcoming patients, visitors, consultants and staff around the hospital. This is a completely varied role for which we are seeking an enthusiastic team player, who is flexible in their working hours and passionate about providing excellent customer service all whilst walking on average 40 miles per week. 

Please note for this position we would be looking for a flexible individual who is available to work varied shifts including weekends, bank holidays and evenings between the hours of 7am – 9pm.

Role Responsibilities include:

  • The safe transportation of patients, equipment, pharmaceuticals, waste materials and specimens.
  • Welcoming all patients, visitors, consultants and staff to the reception area and providing direction to the hospital departments.
  • Assisting patients who are being discharged, liaising with clinical staff and being vigilant to patient’s conditions and needs.
  • Assisting staff with the movement and arrangement of furniture for meetings or events.
  • Participating as a member of the cardiac arrest team; transporting resuscitation trolleys and other equipment in response to emergencies.
  • Undertaking security duties within the hospital campus ensuring the hospital is secure and safe.
  • Ensuring that all enquiries are promptly passed to a relevant member of staff who is able to deal with the request.

Person Specification:

  • Be able to easily engage with patients, demonstrating compassion, understanding and empathy.
  • Have a passion for providing exceptional customer service.
  • Demonstrate the ability to work under pressure and to deadlines.
  • Have the ability to prioritise work load effectively.
  • Have excellent communication and interpersonal skills.

If you have any queries regarding this vacancy, Juliet would be happy to help. Please give her a call on 01622 538114 or email recruitment@kims.org.uk.

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 30th April 2024

KIMS Hospital, Maidstone. Picture: www.matthewwalkerphotography.com

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Preparation is key

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First impressions count

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During the interview

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What do you want?

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When it's over

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