Customer Services Administrator

Management & support 2787

Customer Service Administrator

Contract: Permanent, 30 hour per week

Salary: £19,200 per annum (Full Time Equivalent £24,000 per annum)

Shifts: Monday to Sunday – between 6.30am- 8.30pm

Do you have a passion for customer service? Are you an experienced administrator and enjoy working as part of a team?

At KIMS Hospital we have an exciting opportunity to join our Front of House team as a Customer Service Administrator. You will be responsible for providing administrative support to multiple departments around the hospital including Main Reception, Outpatients and Preassessment.

You will be patient focused with a desire to deliver the highest levels of customer service.  This role is ideal for someone who has worked front of house in a high-end hospitality or retail environment.  Experience in a health care setting is advantageous but not essential.

Our Customer Service Administrators work flexible varied shifts between the hours of 6.30am and 8.30pm Monday – Sunday. This role is working 30 hours per week.

Role Responsibilities include:

  • Welcome all patients, visitors, consultants and staff to KIMS and provide direction to the hospital departments when required
  • Face to face and telephone liaison with patients and consultants providing information where requested and making appointments
  • Management of patient appointments and records liaising with patients and hospital staff as required
  • Ensure that a prompt, accurate and proficient administration service is provided to all departments within the hospital
  • Be aware of confidentiality and discretion when dealing with patients, visitors, consultants and staff

Person Specification:

  • Be educated to GCSE standard (or equivalent)
  • Have a proven experience in a customer service role
  • Strong organisational and time management skills
  • Able to work proactively, on own initiative with minimal supervision
  • Have strong IT skills including Microsoft Office packages and customer management databases

KIMS Hospital employees enjoy the following benefits:

  • Competitive Salary
  • Free Secure Staff Parking
  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Annual Flu Vaccination
  • Free Eye Test

If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231694 or email recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 27th July 2024

KIMS Hospital, Maidstone. Picture: www.matthewwalkerphotography.com

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Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

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First impressions count

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During the interview

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What do you want?

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When it's over

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