Customer Service Administrator

Management & support 3024B

Customer Service Administrator | Tunbridge Wells & Sevenoaks

Flexible Hours | Bank Position

Are you someone who thrives in a customer-focused environment? Do you have a natural flair for communication and a proven track record in administration? If you're passionate about delivering outstanding service and enjoy working collaboratively with a team, we want to hear from you!

We’re seeking a skilled and personable Customer Service Administrator to join our team at Sevenoaks Medical Clinic. In this role, your exceptional communication skills, both face-to-face and over the phone, will be key in delivering a positive experience to our patients and visitors.

As part of the role, you'll be responsible for greeting patients, handling administrative tasks, and providing support across various departments, including the Reception and Outpatients Departments. Your administrative expertise will help ensure smooth day-to-day operations, while your ability to engage with people with empathy and professionalism will make a real difference to those you interact with.

This is a bank role, offering flexible hours to suit your lifestyle, with the opportunity to cover for absence and varying patient volumes.

If you're looking for a rewarding opportunity to apply your customer service and administrative skills in a dynamic environment, we encourage you to apply today!

Role Responsibilities include:

As a Customer Service Administrator, you will:

  • Welcome all patients, and visitors, to the Centre and provide direction to relevant departments.
  • Respond appropriately to telephone and email enquiries.
  • Ensure that patient correspondence is dealt with appropriately and in accordance with service quality standards including GDPR.
  • Manage patient appointments, ensuring patient records are accurate.

Person Specification:

Essential

  • Previous experience within a high-end hospitality or administration environment
  • Excellent communication and interpersonal skills
  • Excellent organisational skills
  • Good IT skills including Word and Excel

Desirable

  • Previous experience as an administrator in a clinical environment.

At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace.  That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing. 

KIMS Hospital bank workers enjoy the following benefits:

  • Competitive hourly rate
  • Holiday pay
  • Flexible working hours
  • Free staff parking
  • Annual flu vaccination

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 21st May 2025

Interview Tips

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Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

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First impressions count

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

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During the interview

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

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What do you want?

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

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When it's over

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.