{"id":2803,"date":"2026-09-21T17:02:05","date_gmt":"2026-09-21T16:02:05","guid":{"rendered":"https:\/\/kims.org.uk\/careers\/vacancy\/customer-service-administrator-kims-hospital-3509\/"},"modified":"2026-09-21T18:02:06","modified_gmt":"2026-09-21T17:02:06","slug":"customer-service-administrator-kims-hospital-3509","status":"publish","type":"vacancy","link":"https:\/\/kims.org.uk\/careers\/vacancy\/customer-service-administrator-kims-hospital-3509\/","title":{"rendered":"Customer Service Administrator &#8211; KIMS Hospital"},"content":{"rendered":"<p><b>Customer Service Administrator<\/b><\/p>\n<p><b>Location: <\/b>KIMS Hospital Maidstone<\/p>\n<p><b>Hours: <\/b>30 hours per week<\/p>\n<p><b>Salary: <\/b>&pound;19,827.60 per annum (this is equivalent to a full time salary of &pound;26,436.80 per annum)<\/p>\n<p><b>Shifts: &nbsp;<\/b>06:30&ndash;20:30 (Mon&ndash;Fri) and 06:30&ndash;20:00 (Sat&ndash;Sun) on a rota basis<\/p>\n<p><em>Are you friendly, professional, and passionate about delivering excellent customer service?<\/em><\/p>\n<p>KIMS Hospital &ndash; Kent&rsquo;s largest independent hospital &ndash; is looking for a <b>Customer Service Administrator <\/b>to join our Front of House team. In this varied and rewarding role, you&rsquo;ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.<\/p>\n<p><b>About the role<\/b><\/p>\n<ul>\n<li>Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:<\/li>\n<li>Welcome patients, visitors, consultants, and staff, offering clear directions and support.<\/li>\n<li>Manage patient appointments, records, and correspondence to ensure smooth patient journeys.<\/li>\n<li>Answer high-volume calls on the hospital switchboard with confidence and professionalism.<\/li>\n<li>Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.<\/li>\n<li>Assist patients on admission and discharge, providing clear information and a positive experience.<\/li>\n<\/ul>\n<p>This is a front-facing role where you&rsquo;ll be at the heart of the patient experience &ndash; making every interaction count.<\/p>\n<p><b>What we&rsquo;re looking for<\/b><\/p>\n<ul>\n<li>Educated to GCSE standard (or equivalent).<\/li>\n<li>Previous experience working in a hospital or healthcare setting.<\/li>\n<li>Strong customer service and administration skills.<\/li>\n<li>Excellent verbal and written communication.<\/li>\n<li>Organised, detail-focused, and confident working to deadlines.<\/li>\n<li>Ability to prioritise, work independently, and handle busy environments calmly.<\/li>\n<li>IT literate, with knowledge of Microsoft packages and medical terminology desirable.<\/li>\n<li>A proactive, flexible, and approachable team player.<\/li>\n<\/ul>\n<p><b>Why join KIMS Hospital?<\/b><\/p>\n<p>You&rsquo;ll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals. We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working.<\/p>\n<p><b>KIMS Hospital employees enjoy the following benefits:<\/b><\/p>\n<ul>\n<li>Competitive Salary<\/li>\n<li>Free Secure Staff Parking<\/li>\n<li>Pension Scheme<\/li>\n<li>Private Health Insurance<\/li>\n<li>33 Days annual leave plus extra time off for your birthday<\/li>\n<li>Life Assurance<\/li>\n<li>Annual Flu Vaccination<\/li>\n<li>Free Eye Test<\/li>\n<\/ul>\n<p>We are proud to be an <b>equal opportunities and disability confident employer<\/b>, building a diverse and inclusive workforce that reflects the communities we serve.<\/p>\n<p><b>Apply today<\/b><\/p>\n<p>If you are approachable, reliable, and committed to delivering the very best patient experience, we&rsquo;d love to hear from you.<\/p>\n<p>For queries, please contact <b>Diane<\/b> on <b>01622 237634<\/b> or email <b>recruitment@kims.org.uk<\/b><\/p>\n<p>All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.<\/p>\n<p><em>Any offers of employment made by KIMS Hospital for this\/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure &amp; Barring Service.&nbsp;&nbsp; Information about the DBS checks can be found at <\/em><em>https:\/\/www.gov.uk\/disclosure-barring-service-check<\/em><\/p>\n","protected":false},"featured_media":0,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Administrator - KIMS Hospital | Job Vacancy | KIMS Hospital Careers<\/title>\n<meta name=\"description\" content=\"Customer Service Administrator - KIMS Hospital job vacancy at KIMS Hospital. 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