{"id":2758,"date":"2026-06-22T02:02:08","date_gmt":"2026-06-22T01:02:08","guid":{"rendered":"https:\/\/kims.org.uk\/careers\/vacancy\/credit-controller-3462\/"},"modified":"2026-06-22T03:02:08","modified_gmt":"2026-06-22T02:02:08","slug":"credit-controller-3462","status":"publish","type":"vacancy","link":"https:\/\/kims.org.uk\/careers\/vacancy\/credit-controller-3462\/","title":{"rendered":"Credit Controller"},"content":{"rendered":"<p><b>Credit Controller<\/b><\/p>\n<p><em>Maidstone, Kent, ME14 5FT<\/em><br \/><em>Permanent | 37.5 hours per week<\/em><\/p>\n<p><em>Salary &pound;28,000 per annum&nbsp; <\/em><\/p>\n<p><b>About the Role<\/b><\/p>\n<p>We are looking for an experienced <b>Credit Controller<\/b> to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including <b>PMI, self-pay and NHS<\/b>.<\/p>\n<p>You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.<\/p>\n<p><b>Key Responsibilities<\/b><\/p>\n<ul>\n<li>Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)<\/li>\n<li>Recover outstanding debts and ensure payments are received within agreed timescales<\/li>\n<li>Maintain accurate patient account records, including detailed notes of calls and correspondence<\/li>\n<li>Submit EDI files to Healthcode and resolve failed claims through validation and mapping<\/li>\n<li>Process refunds, credits and adjustments accurately and efficiently<\/li>\n<li>Post and allocate payments for third-party financing arrangements<\/li>\n<li>Produce and issue debtor letters within agreed timelines<\/li>\n<li>Raise Out of Area invoices for NHS trusts and follow up for timely payment<\/li>\n<li>Liaise with insurers, NHS trusts, patients and internal departments to resolve queries<\/li>\n<li>Handle incoming telephone calls and emails promptly and professionally<\/li>\n<\/ul>\n<p><b>About You<\/b><\/p>\n<p><b>Essential Experience &amp; Skills<\/b><\/p>\n<ul>\n<li>Proven experience in a <b>credit control<\/b> or debt recovery role<\/li>\n<li>Excellent organisational skills with the ability to manage multiple priorities<\/li>\n<li>Strong communication skills, both written and verbal<\/li>\n<li>A proactive mindset with a focus on continuous improvement and efficiency<\/li>\n<\/ul>\n<p><b>Desirable<\/b><\/p>\n<ul>\n<li>Intermediate Excel skills<\/li>\n<li>Experience working within a <b>healthcare<\/b> or clinical environment<\/li>\n<\/ul>\n<p><b>Qualifications<\/b><\/p>\n<ul>\n<li>GCSEs (or equivalent) at Grade C\/4 or above, including <b>English and Maths<\/b><\/li>\n<\/ul>\n<p><b>Personal Attributes<\/b><\/p>\n<ul>\n<li>Confident decision-maker with good self-awareness<\/li>\n<li>Flexible, adaptable and highly motivated<\/li>\n<li>Strong team player who can work effectively with diverse stakeholders<\/li>\n<li>Professional, courteous and approachable when dealing with patients and families<\/li>\n<\/ul>\n<p><b>Why KIMS Hospital<\/b><\/p>\n<p>At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That&rsquo;s why we have created a benefits package to support your emotional, financial, and physical wellbeing.<\/p>\n<p>Our benefits include:<\/p>\n<ul>\n<li>Competitive salary<\/li>\n<li>33 days annual leave (including bank holidays)<\/li>\n<li>One additional day leave for your birthday<\/li>\n<li>Free secure staff parking<\/li>\n<li>Pension scheme<\/li>\n<li>Private health insurance<\/li>\n<li>Life assurance<\/li>\n<li>Up to 40% off some KIMS Hospital services<\/li>\n<li>Employee Assistance Platform<\/li>\n<li>Retail discounts and cashback<\/li>\n<li>Discounted gym membership<\/li>\n<li>Annual flu vaccination<\/li>\n<li>Free eye test<\/li>\n<\/ul>\n<p>KIMS Hospital is committed to building a diverse and inclusive working environment. We are proud to be an equal opportunities and disability confident employer.<\/p>\n<p><b>Additional Information<\/b><\/p>\n<p>Apply online today, if you have any queries regarding this vacancy, Juliet would be happy to help.<br \/>T: 01622 538114<br \/>E: recruitment@kims.org.uk<\/p>\n<p>Any offer of employment with KIMS Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS certificate. Information about DBS checks can be found on the UK Government website.<\/p>\n","protected":false},"featured_media":0,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Credit Controller | Job Vacancy | KIMS Hospital Careers<\/title>\n<meta name=\"description\" content=\"Credit Controller job vacancy at KIMS Hospital. Find out more about a career at KIMS Hospital. 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