{"id":2746,"date":"2026-06-11T11:02:06","date_gmt":"2026-06-11T10:02:06","guid":{"rendered":"https:\/\/kims.org.uk\/careers\/vacancy\/customer-service-administrator-3406\/"},"modified":"2026-06-11T12:02:07","modified_gmt":"2026-06-11T11:02:07","slug":"customer-service-administrator-3406","status":"publish","type":"vacancy","link":"https:\/\/kims.org.uk\/careers\/vacancy\/customer-service-administrator-3406\/","title":{"rendered":"Customer Service Administrator"},"content":{"rendered":"<p><b>Customer Service Administrator<\/b><\/p>\n<p>Location: Sevenoaks Medical Centre, Sevenoaks<\/p>\n<p>Hours: 22.5 hours per week, Permanent Contract<\/p>\n<p>Salary: &pound;14,870.70 per annum<\/p>\n<p>Shift Pattern: Monday to Saturday between 8:00am and 8:00pm on a rota basis.<\/p>\n<p>Additional Requirement: Occasional shifts at our Royal Tunbridge Wells Clinic<\/p>\n<p>Are you passionate about delivering exceptional customer service? Do you thrive in a busy healthcare environment where no two days are the same? Are you organised, proactive and committed to providing an outstanding patient experience? If so, we have an exciting opportunity for a Customer Service Administrator to join our team at Sevenoaks Medical Centre.<\/p>\n<p>As a Customer Service Administrator, you will play a key role in ensuring our patients, visitors, consultants and colleagues receive a professional, warm and efficient service. Acting as a first point of contact, you will support multiple departments including Reception, Outpatients, Imaging and wider administrative functions, helping to create a positive and memorable experience for every patient who visits our facilities.<\/p>\n<p><b>Key Responsibilities<\/b><\/p>\n<ul>\n<li>Deliver a professional, friendly, and efficient reception and administration service, always ensuring an exceptional patient experience.<\/li>\n<li>Manage patient appointments, including booking, amending, and cancelling appointments across multiple departments, while maintaining accurate patient records.<\/li>\n<li>Respond to patient, consultant and stakeholder enquiries via telephone, email, and face-to-face interactions, providing timely and accurate information.<\/li>\n<li>Provide administrative support to clinical and non-clinical teams, including managing clinic diaries, processing correspondence, and maintaining confidential records in line with GDPR requirements.<\/li>\n<li>Process payments, handle routine administrative tasks and support the smooth day-to-day operation of the Sevenoaks Medical Centre and, when required, the Royal Tunbridge Wells Clinic.<\/li>\n<\/ul>\n<p><b>What you&#39;ll bring<\/b><\/p>\n<p><u>Essential<\/u><\/p>\n<ul>\n<li>5 GCSEs grade 4 and above (or equivalent) including English and Maths<\/li>\n<li>Previous experience in an administrative or customer service role<\/li>\n<li>Excellent communication and interpersonal skills<\/li>\n<li>Strong organisational and time management abilities<\/li>\n<li>Good IT skills, including Microsoft Office applications<\/li>\n<\/ul>\n<p><u>Desirable<\/u><\/p>\n<ul>\n<li>Previous healthcare or hospital administration experience<\/li>\n<\/ul>\n<p><b>What we offer<\/b><\/p>\n<p>KIMS Hospital is the largest independent hospital in Kent and we are proud of our reputation for delivering safe, high-quality patient care. We are equally committed to supporting our colleagues and providing a rewarding working environment.<\/p>\n<p>Our benefits include:<\/p>\n<ul>\n<li>Competitive salary<\/li>\n<li>Private Healthcare Scheme<\/li>\n<li>33 days annual leave including bank holidays<\/li>\n<li>Free secure staff parking<\/li>\n<li>Pension scheme<\/li>\n<li>Life Assurance<\/li>\n<li>Employee Assistance Programme<\/li>\n<li>Free eye tests<\/li>\n<li>Staff recognition schemes<\/li>\n<li>Discounted staff restaurant<\/li>\n<li>Blue Light Card eligibility<\/li>\n<li>Career development and training opportunities<\/li>\n<li>Annual flu vaccination<\/li>\n<li>Wellbeing support initiatives<\/li>\n<\/ul>\n<p>If you are looking to join an organisation that is committed to delivering outstanding patient care and values its people, we would love to hear from you.<\/p>\n<p>Apply online today and become part of the KIMS Hospital team.<\/p>\n<p>If you have any queries regarding this vacancy or would like to discuss the role further, Diane would be happy to assist. Please contact her on 01622 237634 or email recruitment@kims.org.uk.<\/p>\n<p>At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.<\/p>\n<p>Any offers of employment made by KIMS Hospital for this position will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure &amp; Barring Service. Information about the DBS checks can be found at https:\/\/www.gov.uk\/disclosure-barring-service-check<\/p>\n","protected":false},"featured_media":0,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Administrator | Job Vacancy | KIMS Hospital Careers<\/title>\n<meta name=\"description\" content=\"Customer Service Administrator job vacancy at KIMS Hospital. 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