Customer Service Administrator - Outreach Clinics

Management & support 2075

Job Summary:

KIMS Hospital is the largest independent hospital in Kent and we are recruiting.  This is a fantastic opportunity to join our Front of House team as a Customer Service Administrator. 

You will act as first point of contact to our patients whilst supporting our consultants’ in various Outreach clinics based within East Kent. 

You will ensure an excellent experience in a warm, friendly and efficient manner. Your role is to provide patients with an above-and-beyond service to ensure they are left with a positive experience of our hospital throughout their journey.  If you would like to join the KIMS Hospital team, then apply now.

The Customer Service Administrators work varied shifts between the hours of 6.30am and 8.30pm. We are looking for candidates to cover 20 hours per week.  

Final hours can be discussed prior to interview.

Role Responsibilities include:

  • Travel to Outreach clinics based in Northfleet, Ashford, Faversham and Whitstable
  • Welcome all patients, visitors, consultants and staff to the reception area and provide direction to the hospital departments when required.
  • Provide a reception service in a warm and friendly manner, responding appropriately to telephone and personal enquiries from staff, patients, consultants and visitors.
  • Ensure that all enquiries are promptly passed to the relevant member of staff who is able to deal with the request.
  • Answer telephone enquiries with confidentiality and courtesy, directing calls efficiently when needed.
  • Ensure that the Reception access and waiting areas are kept tidy and free from trip hazards.

Person Specification:

  • Excellent communication and interpersonal skills
  • Previous experience within a high-end customer service setting such as hospitality or retail.
  • Excellent organisational skills
  • Good IT skills including Word and Excel
  • Knowledge of relevant policies and procedures including Health and Safety
  • Demonstrable ability to work under pressure and to deadlines.
  • Experience within a healthcare setting is desirable.

KIMS Hospital employees enjoy the following benefits:

  • Competitive Salary
  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Annual Flu Vaccination
  • Free Eye Test

If you do not receive a reply within 1 working week from the closing date, please assume you have not been shortlisted on this occasion.

Previous applicants need not apply.

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634  or email diane.arthur@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.   Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 30th November 2021

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Preparation is key

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

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First impressions count

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During the interview

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What do you want?

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When it's over

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